Terms and Conditions
Article 1 (Purpose and Scope)
These terms and conditions are established to define the rights, obligations, and responsibilities between [OZ Tour] (hereinafter referred to as the “Company”) and the customer regarding the use of the travel services provided by the Company.
Article 2 (Service Usage Conditions)
1. Customers may book and use travel products provided by the Company.
2. Reservations and payments are processed according to the Company’s policies, and additional conditions may apply to certain products.
3. Customers must provide necessary information such as passport details and visa issuance status when using travel products.
4. Certain travel products may be canceled if the minimum required number of participants is not met. In such cases, the Company will notify the customer in advance and provide a full refund.
Article 3 (Types and Definitions of Travel Services)
1. Company-Planned Group Travel: Travel planned and conducted by the Company, including itinerary, transportation, accommodation, and service details.
2. Custom Travel: Tailor-made trips based on the customer’s preferences, planned and conducted by the Company.
3. Affiliate-Managed Travel: Trips managed by partner agencies in different regions. The Company is not the primary organizer, and itinerary details may change without prior notice based on local circumstances.
4. Airline-Linked Travel: Travel packages including airline services (e.g., Caribbean packages, golf packages, cruises). The Company facilitates reservations and payments but is not responsible for schedule changes or cancellations.
5. Domestic and International Air Tickets: The Company acts as an intermediary for flight information and ticket issuance, explaining fare regulations and booking procedures.
Article 4 (Formation of Contract)
1. Reservations can be made in person, via phone, email, website inquiry, or through messaging platforms (e.g., KakaoTalk, official social media accounts).
2. Customers must provide the type of trip, desired travel dates, full name, and contact details for the reservation.
3. The contract is considered finalized when the customer has reviewed the itinerary, agreed to the terms, and completed full payment (or payment guarantee). The Company will confirm the reservation and provide the necessary details via email or phone.
Article 5 (Reservation Changes and Cancellations)
1. Changes and cancellations may incur fees in accordance with the Company’s policy.
2. Cancellation and refund policies vary by travel type, and detailed information is provided upon contract formation.
3. Flights and hotel reservations follow the cancellation and refund policies of respective service providers.
4. No refunds will be provided for cancellations due to customer reasons.
5. Refunds are not available once the trip has commenced.
6. Reservations are not guaranteed until full payment is received.
7. All change and cancellation requests must be submitted during the Company’s business hours (Monday to Friday, excluding weekends and public holidays).
8. Requests received on weekends or public holidays will be considered received on the next business day.
9. In exceptional cases, “Non-Cancelable/Non-Changeable” policies may apply and will be communicated in advance.
Article 6 (Travel Fees)
Travel Fee Components
• Included:
o Accommodation: Applies to packages of one night or more.
o Transportation: Vehicles used for itinerary-based travel.
o Meals: Varies by package.
o Guide: A professional tour guide assigned to each vehicle.
• Not Included:
o Tips for guides, drivers, hotels, and restaurants.
o Optional tours that require an additional fee.
o Entrance fees for certain attractions.
o Travel insurance (must be arranged separately).
o Meals not explicitly included in the itinerary.
Payment Terms
• Travel fees must be fully paid at least 45 days before departure. Payment deadlines may change based on booking conditions.
• Payment methods include:
o Cash Payment: In-person at OZ Tour’s office.
o Credit Card Payment: Only the reservation holder or traveler’s credit card can be used. A 4-5% transaction fee applies for refunds.
o Debit Card Payment: Available only in person or through the website.
o Bank Transfer: Options include e-transfer, direct deposit, or wire transfer (fees may apply).
Article 7 (Company’s Responsibilities and Disclaimer)
1. The Company will strive to provide safe and satisfactory travel services.
2. However, the Company is not responsible for itinerary changes due to force majeure events (natural disasters, airline schedule changes, local circumstances, etc.).
3. If an itinerary is delayed by more than 24 hours, the Company will offer partial refunds or alternative tours. However, delays caused by mechanical issues, safety concerns, or weather conditions do not qualify for refunds or alternative arrangements.
4. The Company is not responsible for any personal loss, theft, or accidents during the trip. Travel insurance is highly recommended.
5. The Company does not guarantee the quality of services provided by local vendors (hotels, restaurants, tour operators) and any issues must be resolved between the customer and the service provider.
Article 8 (Customer Responsibilities and Obligations)
1. Customers must comply with local laws and customs.
2. Customers are responsible for their personal belongings and safety during the trip.
3. Customers must arrive at the departure location on time. Failure to do so without prior notice to OZ Tour may result in loss of booking without a refund.
Article 9 (Dispute Resolution and Governing Law)
1. Disputes shall be resolved through mutual agreement.
2. If resolution is not possible, the laws of Ontario, Canada, will govern.
Privacy Policy
Article 1 (Purpose of Collecting Personal Information)
The Company collects and uses customer personal information for the following purposes:
1. Travel booking and service provision.
2. Customer support and service improvements.
3. Marketing and promotional activities (email, SMS, etc.).
4. Analysis of service usage for personalized recommendations.
Article 2 (Collected Information)
1. Required Information: Name, contact details (email, phone number), passport details, payment information.
2. Optional Information: Travel preferences, social media accounts (if provided).
3. Automatically Collected Information: Website visit history, IP addresses, cookies.
Article 3 (Personal Information Storage and Security Measures)
1. The Company applies appropriate security measures to protect personal data.
2. Personal information is stored only for the duration necessary to fulfill its purpose and is securely deleted afterward.
3. The Company may share customer data with third parties (e.g., airlines, hotels, insurers) only when necessary for service provision.
4. The Company employs encryption and firewall technologies to protect data from unauthorized access.
Article 4 (Cookies and Tracking Technologies)
1. The Company may use cookies and tracking technologies to enhance user experience.
2. Customers can disable cookies in their browser settings, but this may limit service functionality.
Article 5 (Customer Rights and Contact Information)
1. Customers may request to view, modify, or delete their personal data.
2. Customers may opt out of marketing communications at any time.
3. For inquiries related to personal data, customers can contact:
o Email: info@oztours.ca
o Phone: 416-512-2121
Article 6 (Policy Changes and Notifications)
1. The Company may update this Privacy Policy as needed and will notify customers of significant changes.
2. Policy updates will be posted on the website, and continued use of services will be considered acceptance of the revised policy.